Fix a Smart TV Issue brings the relevant TV, app, and platform checks together. Identify the exact device before following menu instructions or drawing a compatibility conclusion.
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Before you start
Confirm the exact device and platform. Use low-risk checks first. App availability, firmware version and root cause are not assumed from a brand or series name.
Choose the closest topic or use search for a model, app, symptom or code.
133 topics
platform specific issue candidate
Samsung TV Apps Not Working: Cold Boot and Smart Hub
platform specific issue candidateNetflix Not Working on Samsung TV
platform specific issue candidateSamsung Smart Hub Not Loading
platform specific issue candidateSamsung TV Wi-Fi Connected but Apps Won’t Open
platform specific issue candidateSamsung TV App Missing
platform specific issue candidateSamsung TV Update Failed
platform specific issue candidateLG TV Apps Freezing: Fixes by webOS Version
platform specific issue candidateNetflix Not Working on LG TV
platform specific issue candidateLG Content Store Not Loading
platform specific issue candidateLG TV Cannot Install Apps
platform specific issue candidateLG TV Wi-Fi Connected but Apps Won’t Open
platform specific issue candidateHow to Find LG TV Model and webOS Version
platform specific issue candidateRoku TV Apps Not Opening
platform specific issue candidateRoku TV Connected to Wi-Fi but No Internet
platform specific issue candidateRoku TV Remote Not Working
platform specific issue candidateRoku TV Stuck on Logo
platform specific issue candidateNetflix Not Working on Roku TV
platform specific issue candidateRoku TV Update Error 003
platform specific issue candidateTCL Google TV Apps Keep Crashing
platform specific issue candidateNetflix Not Working on TCL Google TV
platform specific issue candidateTCL Roku TV Apps Not Working
platform specific issue candidateTCL Roku TV Network Problems
platform specific issue candidateHisense Google TV Apps Not Working
platform specific issue candidateHisense Fire TV Apps Not Working
platform specific issue candidateSony BRAVIA YouTube Not Working
platform specific issue candidateHow to Clear App Cache on Sony BRAVIA Google TV
platform specific issue candidateVIZIO Home Not Available
platform specific issue candidateVIZIO SmartCast Apps Not Loading
platform specific issue candidateWhy Can’t I Reinstall Apps on VIZIO TV?
platform specific issue candidateonn Powered by VIZIO Apps Not Working
platform specific issue candidateFire TV Apps Crashing
platform specific issue candidateHow to Clear Fire TV App Cache
platform specific issue candidateFire TV App Store Not Loading
app os issue candidateNetflix Not Working on Roku TV? Fixes & Checks
app os issue candidateNetflix Not Working on Samsung TV? Fixes & Checks
app os issue candidateNetflix Not Working on LG TV? Fixes & Checks
app os issue candidateNetflix Not Working on Google TV? Fixes & Checks
app os issue candidateNetflix Not Working on Fire TV? Fixes & Checks
app os issue candidateNetflix Not Working on VIZIO TV? Fixes & Checks
app os issue candidateYouTube Not Working on Roku TV? Fixes & Checks
app os issue candidateYouTube Not Working on Samsung TV? Fixes & Checks
app os issue candidateYouTube Not Working on LG TV? Fixes & Checks
app os issue candidateYouTube Not Working on Google TV? Fixes & Checks
app os issue candidateYouTube Not Working on Fire TV? Fixes & Checks
app os issue candidateYouTube Not Working on VIZIO TV? Fixes & Checks
app os issue candidateDisney Plus Not Working on Roku TV? Fixes & Checks
app os issue candidateDisney Plus Not Working on Samsung TV? Fixes & Checks
app os issue candidateDisney Plus Not Working on LG TV? Fixes & Checks
app os issue candidateDisney Plus Not Working on Google TV? Fixes & Checks
app os issue candidateDisney Plus Not Working on Fire TV? Fixes & Checks
app os issue candidateDisney Plus Not Working on VIZIO TV? Fixes & Checks
app os issue candidatePrime Video Not Working on Roku TV? Fixes & Checks
app os issue candidatePrime Video Not Working on Samsung TV? Fixes & Checks
app os issue candidatePrime Video Not Working on LG TV? Fixes & Checks
app os issue candidatePrime Video Not Working on Google TV? Fixes & Checks
app os issue candidatePrime Video Not Working on Fire TV? Fixes & Checks
app os issue candidatePrime Video Not Working on VIZIO TV? Fixes & Checks
app os issue candidateHBO Max Not Working on Roku TV? Fixes & Checks
app os issue candidateHBO Max Not Working on Samsung TV? Fixes & Checks
app os issue candidateHBO Max Not Working on LG TV? Fixes & Checks
app os issue candidateHBO Max Not Working on Google TV? Fixes & Checks
app os issue candidateHBO Max Not Working on Fire TV? Fixes & Checks
app os issue candidateHBO Max Not Working on VIZIO TV? Fixes & Checks
app os issue candidateHulu Not Working on Roku TV? Fixes & Checks
app os issue candidateHulu Not Working on Samsung TV? Fixes & Checks
app os issue candidateHulu Not Working on LG TV? Fixes & Checks
app os issue candidateHulu Not Working on Google TV? Fixes & Checks
app os issue candidateHulu Not Working on Fire TV? Fixes & Checks
app os issue candidateHulu Not Working on VIZIO TV? Fixes & Checks
app os issue candidatePeacock Not Working on Roku TV? Fixes & Checks
app os issue candidatePeacock Not Working on Samsung TV? Fixes & Checks
app os issue candidatePeacock Not Working on LG TV? Fixes & Checks
app os issue candidatePeacock Not Working on Google TV? Fixes & Checks
app os issue candidatePeacock Not Working on Fire TV? Fixes & Checks
app os issue candidatePeacock Not Working on VIZIO TV? Fixes & Checks
app os issue candidateParamount Plus Not Working on Roku TV? Fixes & Checks
app os issue candidateParamount Plus Not Working on Samsung TV? Fixes & Checks
app os issue candidateParamount Plus Not Working on LG TV? Fixes & Checks
app os issue candidateParamount Plus Not Working on Google TV? Fixes & Checks
app os issue candidateParamount Plus Not Working on Fire TV? Fixes & Checks
app os issue candidateParamount Plus Not Working on VIZIO TV? Fixes & Checks
app os issue candidateYouTube TV Not Working on Roku TV? Fixes & Checks
app os issue candidateYouTube TV Not Working on Samsung TV? Fixes & Checks
app os issue candidateYouTube TV Not Working on LG TV? Fixes & Checks
app os issue candidateYouTube TV Not Working on Google TV? Fixes & Checks
app os issue candidateYouTube TV Not Working on Fire TV? Fixes & Checks
app os issue candidateYouTube TV Not Working on VIZIO TV? Fixes & Checks
app os issue candidateTubi Not Working on Roku TV? Fixes & Checks
app os issue candidateTubi Not Working on Samsung TV? Fixes & Checks
app os issue candidateTubi Not Working on LG TV? Fixes & Checks
app os issue candidateTubi Not Working on Google TV? Fixes & Checks
app os issue candidateTubi Not Working on Fire TV? Fixes & Checks
app os issue candidateTubi Not Working on VIZIO TV? Fixes & Checks
app os issue candidatePluto TV Not Working on Roku TV? Fixes & Checks
app os issue candidatePluto TV Not Working on Samsung TV? Fixes & Checks
app os issue candidatePluto TV Not Working on LG TV? Fixes & Checks
app os issue candidatePluto TV Not Working on Google TV? Fixes & Checks
app os issue candidatePluto TV Not Working on Fire TV? Fixes & Checks
app os issue candidatePluto TV Not Working on VIZIO TV? Fixes & Checks
app os issue candidateApple TV Not Working on Roku TV? Fixes & Checks
app os issue candidateApple TV Not Working on Samsung TV? Fixes & Checks
app os issue candidateApple TV Not Working on LG TV? Fixes & Checks
app os issue candidateApple TV Not Working on Google TV? Fixes & Checks
app os issue candidateApple TV Not Working on Fire TV? Fixes & Checks
app os issue candidateApple TV Not Working on VIZIO TV? Fixes & Checks
guided troubleshootingSamsung TV app does not open
guided troubleshootingLG webOS one app freezes or crashes
guided troubleshootingGoogle TV or Android TV app crash
guided troubleshootingRoku TV app freezes or disappears
guided troubleshootingFire OS television app does not load
guided troubleshootingVega OS Fire TV Stick app does not open
guided troubleshootingAll TV apps have connection problems
guided troubleshootingRoku update fails (001-005)
guided troubleshootingRoku Error 009: no internet access
guided troubleshootingRoku Error 014.x: connection problem
guided troubleshootingFix Netflix NW-2-5
guided troubleshootingNetflix UI-800-3 (without parentheses)
guided troubleshootingNetflix UI-800-3 (307006) / (207006)
guided troubleshootingDisney+ Error 83
guided troubleshootingDisney+ Error 42
guided troubleshootingDisney+ Error 1026 on a Smart TV
guided troubleshootingHulu buffering and P-TS207
guided troubleshootingHBO Max app not found or won’t load
guided troubleshootingPeacock app is missing
guided troubleshootingVIZIO / onn powered by VIZIO new TV setup account issue
guided troubleshootingBlank or distorted image only from HDMI input
guided troubleshootingSmart TV app has video but no audio
guided troubleshootingApp missing from TV app store
guided troubleshootingPhone cannot cast to TV
guided troubleshootingStreaming app activation code not working
guided troubleshootingStreaming blocked by plan or simultaneous device limit
guided troubleshootingReset TV only after reviewing risks
guided troubleshootingTV shows connected to Wi-Fi but streaming apps fail
Related help
Planning sources checked 2026-11-02. Verify changing support details with the linked provider.