Netflix Error ui-800-3 (207006) explains the provider’s code meaning and the safest first checks. Keep every suffix or number visible, because similar codes can mean different things.
Confirm the exact device and platform. Use low-risk checks first. App availability, firmware version and root cause are not assumed from a brand or series name.
Netflix identifies digital-rights-management issue
Do NOT recommend DRM circumvention.
Confirm the exact message
- Record the provider name and the full code exactly as displayed: ui-800-3 (207006).
- Keep leading zeroes, decimal points, and any number in parentheses. A similar-looking code can have a different meaning.
- Check whether the issue is on the TV's built-in app or an HDMI streaming device; their menus differ.
Work through the provider-backed checks
Check official software updates for the exact model Reversible
Before: Stable power and internet; exact menu path depends on model.
- Use the TV’s built-in Settings > Support/System > Software Update menu if present.
- Allow a manufacturer-provided update to complete without unplugging the TV.
- Check app behavior after reboot.
Menu names vary by model and software version. Confirm the exact device before following this path.
Contact TV/device manufacturer support Information check
- Copy the exact model label and firmware version.
- Describe whether TV Home, other apps and external sources work.
- Use the manufacturer’s support center to confirm model-specific next steps.
Similar codes with different details
Use the exact code shown on your screen; these variants should not be silently merged.
If it still fails
Use the linked provider help for the exact code. For a device hardware or firmware warning, contact the device maker before a factory reset. Keep app, TV and network support roles separate.
When to get more help
If the issue persists after the safe checks, use the TV maker for power, display and system faults; the app provider for a single app or account; and the internet provider for a network-wide outage. An app or model-specific compatibility decision needs the exact SKU and a current official source.
Official sources
- Netflix — UI-800-3 (207006) DRM guidance ↗Research record dated 2026-11-02
- Netflix — NW-2-5 connectivity timeout ↗Research record dated 2026-11-02
Related help
Planning sources checked 2026-11-02. Verify changing support details with the linked provider.