Philo on Smart TV: App and Device Help brings the relevant TV, app, and platform checks together. Identify the exact device before following menu instructions or drawing a compatibility conclusion.
Confirm the exact device and platform. Use low-risk checks first. App availability, firmware version and root cause are not assumed from a brand or series name.
Official device requirements
Philo lists Android TV 7+, Apple tvOS 18+, Fire OS 5.1+, Roku OS 11.5+, LG TVs from 2018, Samsung TVs from 2018 with Tizen 3.0+, and VIZIO TVs from 2016. These are provider conditions, not a certification of every retail SKU.
If Philo is missing or won’t open
- Confirm the full TV or streaming-device model, OS version and US app-store region.
- Use the device’s own app store and the current Philo supported-device list.
- If another app works, check Philo’s account and official help before resetting the TV.
When to get more help
If the issue persists after the safe checks, use the TV maker for power, display and system faults; the app provider for a single app or account; and the internet provider for a network-wide outage. An app or model-specific compatibility decision needs the exact SKU and a current official source.
Official sources
- Philo Help — Supported devices and minimum TV/OS requirements ↗Research record dated 2026-11-02
Related help
Planning sources checked 2026-11-02. Verify changing support details with the linked provider.