PBS KIDS Video on Smart TV: App and Device Help brings the relevant TV, app, and platform checks together. Identify the exact device before following menu instructions or drawing a compatibility conclusion.
Confirm the exact device and platform. Use low-risk checks first. App availability, firmware version and root cause are not assumed from a brand or series name.
PBS KIDS Video is a separate app
PBS lists the PBS KIDS Video app for Roku players and TVs, Apple TV, Amazon Fire TV and Fire Stick, Android TV, Samsung smart TVs from 2017, and VIZIO SmartCast TVs. Do not treat the PBS Video app and PBS KIDS Video app as interchangeable.
Find it on your TV
- Search the device’s official app store for PBS KIDS Video.
- Confirm the exact model and current app listing before deciding a TV is unsupported.
- If only PBS KIDS fails, test another app and use PBS’s official help rather than a TV-wide reset.
When to get more help
If the issue persists after the safe checks, use the TV maker for power, display and system faults; the app provider for a single app or account; and the internet provider for a network-wide outage. An app or model-specific compatibility decision needs the exact SKU and a current official source.
Official sources
- PBS Help — Supported PBS KIDS Video app devices ↗Research record dated 2026-11-02
Related help
Planning sources checked 2026-11-02. Verify changing support details with the linked provider.